Refund Policy

1. Returns (Physical Products)

 

Eligibility for Return:

• Items must be returned within 14 days of purchase.

• Items must be unused, in original packaging, and in resellable condition.

• Proof of purchase (receipt or order confirmation) is required.

 

Non-returnable items include:

• Gift cards

• Downloadable or digital products

• Sale or clearance items

• Used or worn gear (unless defective)

 

Return Process:

To initiate a return, contact us at [Insert Email Address] with your order number and reason for return. We will provide return instructions.

 

Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Sunshine State Scuba LLC is not responsible for items lost in return transit.

 

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2. Exchanges

• We accept exchanges for eligible items within 14 days of purchase.

• Exchanges are processed once we receive the original item.

• To request an exchange, contact us at [Insert Email Address] with your order number and the item you’d like instead.

 

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3. Refunds (Products)

• Refunds are issued to the original payment method once returned items are inspected and approved.

• Refund processing can take 5–10 business days depending on your bank or payment provider.

• If the return is due to a defective product or fulfillment error, we will cover shipping and issue a full refund.

 

 

4. Refunds (Services: Classes, Guided Dives, Courses)

 

Cancellations by the Participant:

• 14+ days before the scheduled service: Full refund (minus non-refundable deposit, if applicable)

• 7–13 days before: 50% refund

• Less than 7 days: No refund

 

Missed sessions due to late arrival, illness (without a doctor’s note), or failure to meet health/safety requirements are non-refundable.

 

Cancellations by the Company:

• If we cancel due to weather, instructor availability, or other unforeseen reasons, you will be offered the choice of a full refund or a rescheduled session.

 

5. Store Credit Option

 

In some cases, especially for late cancellations or non-refundable bookings, we may offer store credit for future use at our discretion.

 

6. Contact Us

 

To request a refund, return, or exchange, or for any questions, please contact:

 

Sunshine State Scuba LLC

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sunshinestatescubadiving@gmail.com

sunshinestatescubadiving.com